Feb 1, 2012
It could be a interesting title “It does not work” , but believe me, it isn’t .. for some reason!
Columnist Mathijs Kok gives you an example of something that happens behinds the scenes; angry, disappointed, frustration and finally …. that’s up to you, but it happens on a daily base. Let’s have a closer look to one of those “Customer Support” conversations. I can tell you, you probably won’t believe it, but believe me, it is!
Here’s his first column with a look behind the Customer Support scenes.